PRIVACY POLICY

Your City Property Ltd (“We”) are committed to protecting your privacy when you use our on-line, website and telephone services. In this policy (together with our terms of use www.yourcityproperty.com/termsandconditions and any other documents referred to on it) we explain how and why we collect any information as a result of your customer enquiry, how we protect it, what we do with it and how you can manage our utilisation of your information or terminate usage. By visiting www.yourcityproperty.com you are accepting and consenting to the practices described in this policy.

For the purpose of UK and European data protection and e-privacy legislation (Data Protection Legislation), we are the data controller.

Any questions regarding our Privacy Policy should be directed to info@yourcityproperty.com.

Information we collect from you

We will collect and process the following data about you:

• Information you give us. This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our website, search for a property or services we provide, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and the records and contents of any correspondence and communications you have with us or any feedback which you leave for us.
• The information you give us may include your name, address, e-mail address and phone number, your current Landlord’s contact details (name, address, phone number and email address), addresses of the properties you own, phone numbers of tenants occupying your properties and more, username, password, financial and credit card information, demographic information such as post code, preferences and interests, personal description and photograph. It is important to note that by providing us with information about any third parties (such as your Landlord, agent or employer), you are responsible for obtaining the consent of those data subjects under the Data Protection Legislation and you warrant to us that you have fully complied with the Data Protection Legislation in relation to the information you give us.
• Information we collect about you. With regard to each of your visits to our website we will automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), properties you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call us.
• Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Cookies are small text files that are downloaded to your device by websites you visit. These cookies help us improve our site by providing us with information about how users interact with our site such as the number of visitors to the site, the pages they visit and the length of time spent on the site. These cookies do not collect information that identifies a visitor. All the information that the cookies collect is aggregated and therefore anonymous. You may change your browser settings to delete and block cookies. To find out how visit www.allaboutcookies.org.

Before our website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the Website may not function fully or as intended.

Type of Cookie Purpose

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily

These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We may implement and use Display Advertising and Google Remarketing to advertise online. You may see our Ads on Third-party vendors websites, including Google, and we may show our ads on various sites across the Internet.
We and third-party vendors, including Google, may use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone’s past visits to your website.
You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page. Google has additional information available about their Remarketing Privacy Guidelines, Policies, and Restrictions.
You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
By continuing to use our website without changing your settings you consent to our use of cookies as described above

Legal Grounds for collection and use of personal information

We will only collect, use and otherwise handle information held about you or received from you when:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please inform us in writing at Your City Property Ltd, Unit F03, Waterfront Business Studio’s, 1 Dock Road, London, E16 1AH or by email to info@yourcityproperty.com;
• to notify you about changes to our service;
• to provide technical support to you;
• to ensure network and information security;
• to ensure that content from our site is presented in the most effective manner for you and for your computer.

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and possibly others related to you, including via third parties
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them, including via third parties

• We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Marketing Opt-Out – you are entitled to opt-out of marketing communications at any time and free of charge by emailing info@yourcityproperty.com or by using the “Update communication preferences” option included at the bottom of any marketing e-mail or other marketing material received from us.

Disclosure of your information

You agree that we have the right to share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you (e.g. Independent Referencing Company or third-party integration platforms such as Legal for landlords or Van Mildert Landlord & Tenant Protection, to facilitate tenant referencing and landlord protections).
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience].
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
• Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If Your City Property Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Your City Property Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The information we collect from or about you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the processing of your payment details and the provision of support services. By using our website, or otherwise submitting your personal information to us, you agree to this transfer, storing or processing. Your City property Ltd will take reasonable steps to ensure that your data is treated securely and in accordance with the Data Protection Act 1998.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Once we have received your information we will use strict procedures and security features to try and prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of information transmitted to our site. Any transmission is at your own risk and you agree that we will not be liable for any breach of security unless it has been proved that we have been negligent. We do not accept any responsibility for the protection of information or images provided to third party online sites that link to or from our website.

Security

Your City Property ltd places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. We have many levels of security and encryptions in place with the purpose to protect customer data and only authorised personnel have access to user information. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at Your City Property Ltd, Unit 2, Clarence Road, London SE8 3EY or support@gnomen.co.uk.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

Data Protection Legislation gives you the right to access information held about you free of charge. Your right of access can be exercised in accordance with Data Protection Legislation. Any access request may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy or use of data

We may occasionally add or change functions, features or services offered by advertisement online or offline and at our website/s. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email or SMS text.

Law

The user confirms that the terms and conditions and use of this website shall be governed by the laws of England and Wales and that any and all disputes arising therefrom shall be subject to the exclusive jurisdiction of the English courts.